CDD://EARTH/OPERATIONS
earth_support.ready();
COOPER DELIVERED EARTH SUPPORT
YOU GROW THE GARDEN. WE’LL HELP WITH THE DIGITAL BIT.
Getting started, how Earth works, account help, troubleshooting, plant requests and direct support.
Already using Cooper Delivered Earth? You’re in the right place. This is the support and operations centre for accounts, features, troubleshooting, plant requests and app help.
01 / GETTING STARTED
NEW TO EARTH?
Explore Cooper Delivered Earth first, or download it free from Google Play and try it in your own garden.
Earth uses a private account to keep your garden information connected to you.
Email address. Password. That is it.
Register using an email address and password so Earth can connect your garden information back to your account.
Return to your garden.
Use your registered email address and password to return to your Earth account.
Leaving should not be deliberately difficult.
Your Earth information is not publicly visible to other users, and your account can be deleted.
02 / YOUR EARTH SYSTEM
WHAT CAN I DO IN EARTH?
Organise what you want to grow.
Bring your garden planning together.
Track seed information.
Keep it somewhere more useful than the bottom of a seed box.
Create planting and garden tasks.
Turn “I need to remember that” into something you can act on.
Connect garden jobs with time.
Keep important garden timing visible.
Explore 500+ plants and growing.
Use Earth as a calmer place for plant knowledge.
Explore plant relationships.
Help inform what you grow together.
Record what happens.
Keep your garden story across seasons.
Attach images to your Earth journey.
Individual gardeners currently receive 15 free photo memories.
Connect plants with real life.
Explore practical plant information, recipes, sustainable living and everyday rituals.
03 / OFFLINE MODE
USING EARTH OFFLINE
Earth has offline capability because gardens, rural properties and internet connections do not always cooperate.
Some functions that require communication with online services may naturally need a connection, but Earth has been designed so the garden itself does not become useless the moment your signal disappears.
04 / PLANT REQUEST
CAN’T FIND YOUR PLANT?
Earth already contains information for more than 500 plants and growing.
But 500 plants is nowhere near every plant on Earth.
If something you grow isn’t available, tell us.
We can’t promise every request will immediately enter the library, but we’re more than happy to investigate suitable additions.
REQUEST A PLANT
> plant_request.open();
05 / PHOTO MEMORIES
WHY DO I ONLY HAVE 15 PHOTO MEMORIES?
Photo storage costs money.
Rather than immediately charging every gardener a subscription or filling Earth with advertising, individual gardeners currently receive 15 free photo memories.
We are exploring community sponsorship as one way councils and aligned organisations could help unlock expanded access for local users while keeping Earth free for individual gardeners.
06 / TROUBLESHOOTER
EARTH TROUBLESHOOTING
WHAT HAS GONE WRONG?
Use the Cooper Delivered Earth troubleshooting guide below for common login, plant-library, photo-memory and offline issues.
> SELECT PROBLEM
Check that you are using the email connected to your Earth account and that your password has been entered correctly.
Use the available password recovery process from the login screen.
Search the Plant Library first. If the plant is not currently available, send us a Plant Request.
Check whether you have reached your current 15-photo allowance and confirm your device has granted Earth the permissions needed to select or capture the image.
Earth has offline capability, but features requiring fresh online information or server communication may need a connection. Reconnect when available and try the affected action again.
Tell us. Seriously. Earth is built because we use it too. If something is not working as intended, we would rather know about it.
07 / STILL STUCK?
STILL STUCK? SEND A SIGNAL.
Tell us what you were trying to do, what happened instead, what device you are using, whether you were online or offline, and whether you can attach a screenshot.
support_signal.transmit();