SYSTEM STATUS: ONLINE
CDD://THE_BOARD/OPERATIONS
THE BOARD SUPPORT & TROUBLESHOOTING
CASE SUPPORT. SOMETHING NOT ADDING UP?
Get help with The Board marketing app, including account access, drag-and-drop planning, syncing, offline use, photo limits, troubleshooting and bug reports.
01 / NEW INVESTIGATOR
START AT HEADQUARTERS.
New to The Board? Do not try to understand every feature at once.
If you haven’t installed The Board yet, explore the app first or download it free from Google Play.
Open Headquarters and begin with a Fast Campaign. It is there to help you understand the system by actually using it.
Fast first. Deep later.
02 / CASE MANUAL
HOW THE BOARD MARKETING SYSTEM WORKS
Start quickly and learn The Board.
See marketing against time.
Drag work through Plan, Create, Publish and Follow Up.
See what needs attention this week.
Store ideas beneath your marketing pillars.
Track campaign, pillar, series, content type, stage and platforms.
Manage content you are producing together.
See the bigger marketing picture.
Plan content production against your cases.
Build the audience, offer, idea, hooks, shoot requirements, platforms, tasks and proof behind a campaign.
Record what you are learning.
Build email, blog, web-story and SEO plans.
Think through Awareness, Trust, Offer and Follow-up.
Capture ideas and thinking that do not fit neatly anywhere else.
Work in 25, 45, 60 or 90-minute focus blocks.
03 / ACCOUNT FILE
THE BOARD ACCOUNT & LOGIN
The Board uses an email-based login. Your workspace is private to your account.
The app is not designed to require banking information or payment details. Use your account to keep your marketing investigation connected to you.
04 / OFFLINE FILE
USING THE BOARD OFFLINE
Some of The Board can continue working offline. Features that need online communication naturally require a connection, but losing internet should not mean losing the ability to think, plan and organise.
Reconnect when available and allow anything requiring the online system to communicate again.
05 / PHOTO LIMIT
WHY FIVE PHOTOS?
The Board currently provides space for up to five photos within the relevant social workflow.
It is not designed to replace your device gallery, Google Drive or cloud-storage service. The photo feature exists to support the marketing workflow.
06 / TROUBLESHOOTER
THE BOARD TROUBLESHOOTING
Use the troubleshooting guide below for common The Board issues. If you still can’t resolve the problem, send us the details through the bug and support form at the bottom of the page.
> identify_problem();
Check the email attached to your account and confirm your password has been entered correctly.
Check the relevant Case, Board, Content Engine or planning area first.
Refresh the affected screen and try the action again. If it continues, report the device, screen and exact action that failed.
Reconnect to the internet and allow the app to communicate with the online system.
The current allowance is five photos.
Excellent. Well, not excellent. But we would rather know. Tell us exactly what you were doing and what happened instead.
07 / SEND EVIDENCE
REPORT A BUG OR SUPPORT ISSUE
When contacting support, tell us your device, what section you were using, what you were trying to do, what happened instead, whether you were online or offline, whether you can reproduce the problem, and include a screenshot if useful.
The more evidence we have, the easier the investigation.
evidence_transmitted();